At New Look US, we believe in creating unique and functional art pieces that enhance your everyday life. Our products are designed with care and crafted from high-quality materials to ensure durability and style. We are passionate about bringing creativity into your home and making your space truly yours. Our team is dedicated to providing exceptional customer service and ensuring that every purchase is a delightful experience. Thank you for supporting our small business!
Yes, New Look offers OEM/ODM (Original Equipment Manufacturer / Original Design Manufacturer) services. We can produce exclusive products based on technical drawings, detailed specifications, or samples provided by the customer. Please contact our team to discuss your specific requirements.
Absolutely. We offer services such as laser engraving, heat stamping, or printing for logos, brand names, and other custom designs on your products to create a unique identity and for promotional purposes.
We specialize in products made from coffee wood. Additionally, depending on the product and customer requirements, we also use other carefully selected woods such as pine, acacia, and rubberwood, ensuring legal and high-quality sources.
Yes, we are committed to using legal wood sources and prioritize sustainable suppliers with clear certifications. We can provide relevant documentation upon request.
It is completely safe. For all products that come into direct contact with food, such as kitchen utensils, we only use natural oils or non-toxic, water-based coatings that are certified as food-grade.
Our standard packaging includes bubble wrap, inner boxes, and sturdy 5-ply master cartons. We can also customize the packaging method according to your specific requirements to ensure the safest possible delivery.
Yes. New Look has an attractive discount policy for large-volume or high-value orders. The discount level depends on the order value. Please contact us directly for the best quotation.
Please notify us with photos/videos of the defective or damaged products within 7 days of receipt. We will investigate the issue and offer a replacement, a credit note for your next order, or a refund for the affected items.
