The most straightforward way to exchange your item for a different model is to follow our standard return process. Please return the original item for a full refund and place a new, separate order for the model you prefer. This ensures you get your new item as quickly as possible without waiting for the exchange to be processed. For assistance, please contact our support team.
We are sorry for the delay in your refund. Please note that it can take 5-10 business days for a refund to be processed after we receive your returned item. If this period has passed, please contact our customer support team call us at (657) 447-4548. Kindly have your order number and return details ready so we can resolve this for you immediately
You may return most new, unused items within 7 days of delivery for a full refund or exchange. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. To initiate a return, please contact our customer service team with your order number, and they will guide you through the process. Please note that customers are responsible for return shipping costs unless the item was received damaged or incorrect.
If you need to cancel an order, please contact us immediately as we process orders quickly. You can cancel your order at no charge as long as it has not yet been shipped. The best way to ensure a timely cancellation is to call our support team at (657) 447-4548. If your order has already been dispatched, you will need to follow our standard return policy once the item is delivered.
Our dedicated support team is always ready to answer all of your questions.
We are available from 8:00 AM to 5:00 PM, Monday through Saturday. Any inquiries sent outside our business hours will be handled the next day. Feel free to contact us via email or our hotline for the fastest assistance.
We partner with reliable shipping carriers to deliver products nationwide. The estimated delivery time is between 3-5 business days, depending on your location. A tracking number will be sent to your email to monitor your order’s journey. We strive to ensure that your products arrive at your doorstep safely.
Customers may request a return or exchange within 7 days of receiving the item. Products must be in their original, unused condition with all packaging intact. Please contact our customer service team to be guided through the return process. A refund or a new product exchange will be issued upon confirmation.
If you need to receive your order urgently, please select our Quick Ship service. Your products will be delivered within just 24-48 hours in major cities. This option is available for in-stock products that are marked as “Quick Ship”. You can choose this method during the final step of the checkout process.
Yes, New Look offers OEM/ODM (Original Equipment Manufacturer / Original Design Manufacturer) services. We can produce exclusive products based on technical drawings, detailed specifications, or samples provided by the customer. Please contact our team to discuss your specific requirements.
Absolutely. We offer services such as laser engraving, heat stamping, or printing for logos, brand names, and other custom designs on your products to create a unique identity and for promotional purposes.
We specialize in products made from coffee wood. Additionally, depending on the product and customer requirements, we also use other carefully selected woods such as pine, acacia, and rubberwood, ensuring legal and high-quality sources.
Yes, we are committed to using legal wood sources and prioritize sustainable suppliers with clear certifications. We can provide relevant documentation upon request.
t is completely safe. For all products that come into direct contact with food, such as kitchen utensils, we only use natural oils or non-toxic, water-based coatings that are certified as food-grade.
Our standard packaging includes bubble wrap, inner boxes, and sturdy 5-ply master cartons. We can also customize the packaging method according to your specific requirements to ensure the safest possible delivery.
